FAQ'S
How do I contact customer service?
You can contact us via email.
Please email shopfromfern@gmail.com and we will get back to you as soon as we can.
Opening hours: Monday-Friday: 9.00am-5.00pm (GMT). We are closed on weekends and UK bank holidays so will reply on the next working day.
Where can I find my order number?
Your order number is on your order confirmation email.
If you are having trouble finding your order number, please contact us via email with your full name and address.
When will I get my order?
UK ORDERS:
We ship orders Monday - Friday. Any orders placed before 11am will be shipped the same day, after this time they will be shipped the next working day. We ship all orders via Royal Mail - there is the option of:
Royal Mail Tracked 48 (2-3 working days from dispatch)
Royal Mail Tracked 24 (1-2 working days from dispatch)
International orders are shipped within 3 days of purchase. These are shipped via Royal Mail International Tracked, please allow up to 14 days for delivery.
What do I do if I have received an incorrect item or faulty item?
We hope that there are no issues with your order, but if there are we will try to resolve any problems as soon as possible. Please email us at shopfromfern@gmail.com and please attach any photos of the item with tags. to make the process as quick as possible for us to resolve.
Please note that if you return a faulty item without contacting us first, you will be responsible for any return costs incurred.
Out of stock items - how often do you restock?
As a small business, we do not overproduce our products. However we try and restock and keep popular products in stock as much as we can, so on the product page please click "notify when back in stock" to make sure you receive an email when the item is back!
If there is something you are looking for in a rush, please email us and we can see if we can help!
Are returns and exchanges free?
The customer must cover the cost of returning the item, however we will cover the cost of sending out the exchange.